Duke University Press

Table 2

Early Trends: CHA NCQA Level III Recognized Sites Perform Better Than Nonrecognized Sites

Metrics/Indicators		CHA NCQA III Recognized	CHA Nonrecognized
Cancer prevention^a	Colorectal cancer screening	67%	65%
	PAP screening	89%	82%
Diabetes management^a	Blood pressure control	74%	66%
	2 HgbA1C tests, past 12 months	88%	87%
	HgbA1C ≤9, past 12 months	84%	78%
	LDL <100, past 12 months	64%	56%
	Perfect Care: 1 LDL exam; 1 Eye exam; 2 HgbA1C tests; 1 micro. test, all last 12 months	63%	59%
Depression management^a	50% reduction in PHQ-9 score	29%	12%
	New episodes, antidepressant started, with 3 or more contacts in first 16 weeks	38%	30%
Access^a	Rate provider-canceled encounters	3%	4%
	Days to next available appt. after discharge	6 days	9 days

Metrics/Indicators		CHA NCQA III Recognized	CHA Nonrecognized
Cancer prevention^a	Colorectal cancer screening	67%	65%
	PAP screening	89%	82%
Diabetes management^a	Blood pressure control	74%	66%
	2 HgbA1C tests, past 12 months	88%	87%
	HgbA1C ≤9, past 12 months	84%	78%
	LDL <100, past 12 months	64%	56%
	Perfect Care: 1 LDL exam; 1 Eye exam; 2 HgbA1C tests; 1 micro. test, all last 12 months	63%	59%
Depression management^a	50% reduction in PHQ-9 score	29%	12%
	New episodes, antidepressant started, with 3 or more contacts in first 16 weeks	38%	30%
Access^a	Rate provider-canceled encounters	3%	4%
	Days to next available appt. after discharge	6 days	9 days

		CHA NCQA III Recognized	MA Multipayer
Patient Experience^b	Overall experience with primary care site	94%	88%

Cambridge Health Alliance, Cambridge, MA (2013).

Multipayer patient experience scores from patient experience surveys conducted by Massachusetts Health Quality Partners and MassHealth in the fall of 2011 and spring of 2012, of 17,000 multipayer and 34,000 MassHealth patients, respectively.

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