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patient satisfaction

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Journal Article
Journal of Health Politics, Policy and Law (1 August 2016) 41 (4): 675–696.
Published: 01 August 2016
...Paul D. Cleary Abstract In his seminal work on health care quality, Avedis Donabedian noted that patient satisfaction was a key indicator of health care quality, and in the 1970s and 1980s a great deal of research explored the determinants of patient satisfaction. Subsequently, attention shifted...
Journal Article
Journal of Health Politics, Policy and Law (1 December 2008) 33 (6): 1133–1167.
Published: 01 December 2008
...  © 2008 by Duke University Press 1134 Journal of Health Politics, Policy and Law Understanding the factors that affect physicians’ job satisfaction is impor- tant not only to physicians but also to patients, health system managers, and health policy makers. Satisfaction in general relates to (1...
Journal Article
Journal of Health Politics, Policy and Law (1 June 2000) 25 (3): 598–601.
Published: 01 June 2000
...Margaret Marsh Rachel P. Maines. The Technology of Orgasm: “Hysteria,”the Vibrator, and Women's Sexual Satisfaction . Baltimore, MD: Johns Hopkins University Press, 1999. 181 pp. $22.00 cloth. © 2000 by Duke University Press 2000 JHPPL 25.3-05.BkRevs (565-612) 5/12/00 11:59 AM Page...
Journal Article
Journal of Health Politics, Policy and Law (1 October 2010) 35 (5): 797–828.
Published: 01 October 2010
... mediation, the business case. However, they are less cognizant of the potential for media- tion to repair damaged therapeutic relationships, to improve “customer satisfaction,” and to reveal information that could be used to enhance patient safety within provider organizations, the patient safety...
Journal Article
Journal of Health Politics, Policy and Law (1 August 2006) 31 (4): 811–838.
Published: 01 August 2006
... . Racial Differences in the Use of Cardiac Catheterization after Acute Myocardial Infarcation. New England Journal of Medicine 344 : 1443 -1449. Cleary, P. D., and B. J. McNeil. 1988 . Patient Satisfaction as an Indicator of Quality Care. Inquiry 25 : 25 -36. Cohen, J. J., B. A. Gabriel, and...
Journal Article
Journal of Health Politics, Policy and Law (1 June 2004) 29 (3): 491–514.
Published: 01 June 2004
.... Davies, and J. E. Ware. 1983 . Patient Satisfaction and Change in Medical Care Provider: A Longitudinal Study. Medical Care 21 : 821 -829. McGuire, T. G. 2000 . Physician Agency. In Handbook of Health Economics , ed. A. J. Culyer and J. P. Newhouse. Amsterdam: North-Holland. Mechanic, D. 1998...
Journal Article
Journal of Health Politics, Policy and Law (1 October 2007) 32 (5): 819–842.
Published: 01 October 2007
... United Kingdom. Family Medicine 33 : 22 -27. McKinley, R. K., T. Manku-Scott, A. M. Hastings, D. P. French, and R. Baker. 1997 . Reliability and Validity of a New Measure of Patient Satisfaction with Out of Hours Primary Medical Care in the United Kingdom: Development of a Patient Questionnaire...
Journal Article
Journal of Health Politics, Policy and Law (1 April 2013) 38 (2): 457–465.
Published: 01 April 2013
... considerable, well-­documented history and a diverse pedi- gree. Its roots connect it to efforts to improve patient satisfaction, deepen doctor-­patient communication, address quality of care, implement shared decision making, promote humanism in medicine, and more. Around the turn of the century...
Journal Article
Journal of Health Politics, Policy and Law (1 April 2013) 38 (2): 441–456.
Published: 01 April 2013
... summarizes types of health care data and uses Pap smears for cervical cancer (or precancerous dysplasia) screening as an example of how each data type might be used to assess reproductive health care and outcomes. These measures, along with patient satisfaction data collected through surveys, are...
Journal Article
Journal of Health Politics, Policy and Law (1 June 2002) 27 (3): 379–400.
Published: 01 June 2002
... covered by Medicaid. Even when persons from low-income and minority groups are in man- aged care organizations, their contribution to the measurement of qual- ity of care may be underrepresented. A number of the measures of qual- ity of care, such as patient satisfaction, require voluntary responses...
Journal Article
Journal of Health Politics, Policy and Law (1 June 2002) 27 (3): 401–440.
Published: 01 June 2002
...-relations staff or, less commonly, patient satisfaction surveys); utilization management staff (through reports on unexpectedly long hos- pital stays or other anomalies); and inpatient nurse case managers and Miller and Bovbjerg s Patient Safety and Medical Groups 409 hospitalists (through...
Journal Article
Journal of Health Politics, Policy and Law (1 August 1998) 23 (4): 635–659.
Published: 01 August 1998
... exclusively on finances, volume of diagnostic tests, and specialist referrals, but rather on meaningful patient outcomes—health status, morbidity, satisfaction, and so forth. One constructive policy may be that of the Kaiser Permanente Medical Groups in which “there may be limited-incentive compensation...
Journal Article
Journal of Health Politics, Policy and Law (1 April 1999) 24 (2): 239–273.
Published: 01 April 1999
... regarding the use of life-sustaining technology in end-of-life medical treatment decision making. Using a unique set of data abstracted from the medical records of six hundred elderly patients in nursing homes, the study finds a substantial impact of the law in promoting improved documentation of patient...
Journal Article
Journal of Health Politics, Policy and Law (1 August 1998) 23 (4): 687–695.
Published: 01 August 1998
... with confidence that their patient is being treated fairly by the organization. The goals of an incentive system and their corresponding measures also deserve rigorous evaluation. Is physician performance measured on the basis of cost, productivity, outcomes, satisfaction, or adherence to...
Journal Article
Journal of Health Politics, Policy and Law (1 August 2000) 25 (4): 770–774.
Published: 01 August 2000
... seek to measure patient satisfaction with the quality of services provided by MCOs and/or provide due process for patients who were dissatisfied with the services they received? Who was responsible for implementing these tasks? With the notable...
Journal Article
Journal of Health Politics, Policy and Law (1 June 2002) 27 (3): 353–378.
Published: 01 June 2002
... satisfaction with health care and physician choice, the quality of the last physician's visit, and patient trust in their physician shrink or disappear when we control for beliefs about what type of plan they are covered by. Results suggest that researchers and policy makers should be cautious about using...
Journal Article
Journal of Health Politics, Policy and Law (1 December 2008) 33 (6): 1031–1055.
Published: 01 December 2008
... issue, price competition for a standardized basic benefits package, community rating, sliding-scale income-based subsidies for patients, and risk equalization for insurers. Our assessment of the first two years is based on Dutch Central Bank statistics, national opinion polls, consumer surveys, and...
Journal Article
Journal of Health Politics, Policy and Law (1 October 2016) 41 (5): 1033–1045.
Published: 01 October 2016
... (Tanenbaum 2009 ). Quality improvement strategies proliferated, and in keeping with the economism of health policy generally, a strategy of paying for quality was developed and expanded. At present, Medicare scores hospital quality on process, outcome, patient satisfaction, and efficiency measures and...
Journal Article
Journal of Health Politics, Policy and Law (1 February 1991) 16 (1): 51–66.
Published: 01 February 1991
... policymakers is between increasing these regulations or relying on market mechanisms to protect day care participants. Copyright © 1991 by Duke University Press 1991 References Cleary , P. , and B. McNeil. 1988 . Patient Satisfaction as an Indicator of Quality. Inquiry 25 ( 1 ): 25 -36...
Journal Article
Journal of Health Politics, Policy and Law (1 June 1989) 14 (3): 523–547.
Published: 01 June 1989
...Judith Feder; William Scanlon Even before Medicare adopted case-based payments for hospitals, some state Medicaid programs employed case-mix payment systems for nursing home care. Their purpose was less to promote cost containment than to improve access to nursing homes for the most costly patients...