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CAHPS

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Journal Article
Journal of Health Politics, Policy and Law (1 August 2016) 41 (4): 675–696.
Published: 01 August 2016
... changes that facilitate patient-centered care may lead to broader improvements. There is good reason to be optimistic that our health care system will increasingly be “patient centered.” Copyright © 2016 by Duke University Press 2016 patient experience patient satisfaction CAHPS health care...
Journal Article
Journal of Health Politics, Policy and Law (1 October 1999) 24 (5): 1115–1126.
Published: 01 October 1999
... Practice Study I. New England Journal of Medicine 324 ( 6 ): 370 -376. California Association of Health Plans (CAHP). 1998 . California Association of Health Plans Calls for HMOs to Adopt Voluntary, External Review. Sacramento, CA: CAHP, 2 December. Consumer Coalition for Quality in Health Care...
Journal Article
Journal of Health Politics, Policy and Law (1 August 2005) 30 (4): 555–562.
Published: 01 August 2005
..., and Elizabeth Jael. 2002 . The Impact of a CAHPS Report on Employee Knowledge, Beliefs, and Decision. Medical Care Research and Review 59 : 104 -116. Kaiser Family Foundation. 2000 . National Survey on Americans as Health Care Consumers: An Update on the Role of Quality Information . Menlo...
Journal Article
Journal of Health Politics, Policy and Law (1 August 2015) 40 (4): 761–796.
Published: 01 August 2015
... derived from performance on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys developed by the Agency for Healthcare Research and Quality (AHRQ). The two most commonly used versions of CAHPS are the Clinician and Group CAHPS, which asks patients to report on their recent...
Journal Article
Journal of Health Politics, Policy and Law (1 August 2016) 41 (4): 697–716.
Published: 01 August 2016
.... Beginning in April 2015, Medicare-certified hospices were required to participate in bereaved family member surveys of hospice quality. The Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) covers (1) access to needed care; (2) communication; (3) pain and symptom management; (4...
Journal Article
Journal of Health Politics, Policy and Law (1 October 1999) 24 (5): 1127–1135.
Published: 01 October 1999
... care is still evolving, the NCQA HEDIS quality indicators and the Consumer Assessment of Health Plan Survey (CAHPS) now offer standardized leading measures of both clin- ical quality and patient experiences with care. Audited, timely informa- tion on these measures by name of plan should be...
Journal Article
Journal of Health Politics, Policy and Law (1 June 2002) 27 (3): 379–400.
Published: 01 June 2002
Journal Article
Journal of Health Politics, Policy and Law (1 August 2006) 31 (4): 773–810.
Published: 01 August 2006
...) accreditation efforts in the early 1990s, and the Consumer Assessment of Health Plans (CAHPS), a government- sponsored effort developed in the mid-1990s. The HEDIS tool includes plan performance measures in key areas such as quality of care, access to care, and member satisfaction, in addition to process...
Journal Article
Journal of Health Politics, Policy and Law (1 October 1999) 24 (5): 1265–1274.
Published: 01 October 1999
... at the University of Michigan. Walter A. Zelman is the president and chief executive officer of the California Association of Health Plans. Before joining CAHP, Zelman served as a professor of health policy and management in Harvard University’s School of Public Health. He also worked as special...
Journal Article
Journal of Health Politics, Policy and Law (1 June 2005) 30 (3): 453–474.
Published: 01 June 2005