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Archipelagic American Studies
Copyright:
This content is made freely available by the publisher. It may not be redistributed or altered. All rights reserved.
Duke University Press
ISBN electronic:
978-0-8223-7320-9
Publication date:
2017
Book Chapter
Offshore Identities: Ruptures in the 300-Second Average Handling Time
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Published:May 2017
With 400,000 call center agents, the Philippines has outpaced India in growth and number for voice operations. The offshore agent as a liminal figure simulates being in synch as a sonic presence with corporate global time at night while living bodily in Philippine national time. The offshore identity emerges from temporal, rather than spatial, migration into the global simultaneity of times as well as global and national contestation over her representation. Philippine corporate lobbyists offer the call-center industry as the solution to national economic woes and to the mass outmigration of educated working populations while still servicing the global economy....
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